FAQ

Do I have to log on to make a purchase?

No, you can purchase any item and go to the checkout as a guest without setting up an account with PDB.

Can I change my order?

When your order is placed, we begin to pack right away to ensure that you receive your package in a timely manner. What it means, unfortunately, is that you cannot cancel, change or amend your order. However, your purchase can be returned or exchanged within 30 days from the order date.

What carrier will you send my package on and what is the cost?

We ship using Canada Post - Expedited Parcel Service and USPS in US using Priority Mail. For full information, please see Shipping

Can I track the package?

Due to low shipping costs we do not offer tracking, however you can upgrade and request tracking option by emailing us at jt@polkadotbra.ca

Do you ship internationally?

We ship within Canada, the continental US, and Australia. Contact us if you require us to ship elsewhere, contact us at support@polkadotbra.ca

Do I have to pay the duty and brokerage if I am located in US ?

As it stands now, you will not have to pay any brokerage fees or duties. What you see in your shopping basket is what you pay.

Why shipping is not free?

Shipping is never free. Someone has to pay for the service: either the seller or the buyer or both. We don't offer a free shipping, however, we offer a discounted flat shipping fee of $4.99 for small orders in Canada 

I received an incorrect or faulty item.  What do I do now?

If in the unlikely event that an item you have received is incorrect or faulty, we pay for return shipping fees. 

How can I find the status of my refund?

Once your return is received and inspected your refund will be processed and an email will be sent to you. A credit will be applied to your credit card or original method of payment within 10 days from receiving the item.