Returns & Exchanges Full Policy
POLICY FOR CANADIAN AND US CUSTOMERS
Our policy lasts 30 days after the order date.
We can only accept new, unwashed, unworn, odor-free merchandise in its original packaging with attached unfolded tags.
Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regul.ations. Underwear & Hosiery is exempt from the return policy.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gift cards are not returnable.
Shipping is a service and is not refundable.
Please use EASY RETURNS for the Returns & Exchanges and follow the instructions below :
- Enter your order number.
- Enter your e-mail address.
- Choose the type of the return (damaged good, size too small, size too big).
- If you choose to exchange, please put the details so we can send you the right size.
- A return confirmation email and a shipping label will be sent to you via email (US customers will receive a filled out custom form attached to the shipping label).
- Place the item in the original box, put the label on the box and drop off the package at any Canada Post or USPS location.
- Once your return is received and inspected, your refund will be processed and a credit will be applied to your credit card or original method of payment within 10 days from receiving the item. An email will be sent to you once the item has been received, processed and refunded.
- In a case of an exchange, a new item in the same style and colour will be shipped to you at no additional cost to you (the same fee applies to US and CAD customers). We will pay the shipping fees. An email will be sent to you once the item has been received, processed and re-shipped. There is only one exchange allowed on an item. In case when there is second exchange requested for the same item, the customer will be charged full shipping fees, as advertised on our website.
- You can easily check status of your refund by logging into our EASY RETURN LOG IN
We strongly recommend to CONTACT US to confirm the sizing if you are not sure of the fit.